Types of Customer Data

The types of Customer Data that Tradewinds Tours and Travel Private Limited ("Tradewinds") collects depend on the circumstances of the collection and on the nature of the service requested or transaction undertaken. There are two broad categories of Customer Data which Tradewinds collects:

• Individual "Customer Data" which is personal information that links back to an individual e.g. name, address, phone number, email address and credit card information.
• Behavioural Data e.g. number of passengers flown, hits to website. This is stored purely for analytical purposes, and is entirely anonymous. This information will not be stored to your customer record, and will only be aggregated for statistical analysis so that Tradewinds can better understand our customer profile and improve our service offering.

Accountability

All Customer Data collected will be used and processed in accordance with the terms of this Privacy Policy.

Purpose For Collection, Processing and Disclosure

Generally, Tradewinds collects Customer Data to fulfill the following purposes:

• Providing services to you such as processing a transaction, for example, making a booking
• Marketing and communicating with you in relation to products and services offered by Tradewinds and service partners. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.
• Safety, security and legal compliance

Tradewinds will not disclose, share, transfer, sell or rent Customer Data to any 3rd party unless such disclosure is strictly necessary for the performance of the services to be rendered to you. In this regard, Tradewinds will ensure that the 3rd party to whom Customer Data has been disclosed, observe and adhere to the terms of this Privacy Policy.
Notwithstanding the foregoing, Tradewinds may disclose Customer Data to our lawyers and legal advisors for establishing, exercising or defending our legal rights or as otherwise authorised or required by law. Tradewinds will also reserve the right to share your Customer Data in the event of an emergency that threatens the life, health or security of an individual. Further, Tradewinds may disclose Customer Data, as is necessary, to investigate suspected unlawful activities.

Retention of Customer Data

Tradewinds will retain your Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by relevant laws.

Accuracy

Tradewinds needs your assistance to ensure that your Customer Data is current, complete and accurate. As such, please inform Tradewinds of changes to your Customer Data by contacting us and putting it in writing (please refer to "Contact Us").

Individual Access and Correction

Tradewinds allows our customers the right to access their personal information. Customers can access their personal information by using their respective username and password to gain access to their personal information.

If your personal information changes, or if you no longer desire our service, you may correct, update or remove your personal data at the member information page or by emailing our Customer Support (please refer to "Contact Us").

Security Safeguards

All Customer Data collected through our web site is protected by a secure server. In addition, SSL (Secure Socket Layer) ensures secure transmission of data from the internet to our systems.

To give you secure access to our website, you can register with us and we will give you a membership number/ User ID with a PIN that is unique and personal to you. You should not share your membership number/User ID or PIN, and should always "log off" once you have finished your session on the websites. As additional security features, Tradewinds has implemented a time stamp showing the time you have been on our websites and the last time you logged out. If you detect any anomalies you should inform us immediately (please refer to "Contact Us"). Tradewinds has also provided a lock out feature in the event you fail to log in successfully after a number of attempts. Also, if you leave our website idle for a period of time, the system will automatically end your session.

Cookies

Most websites like ours use cookies to enhance your online experience. Cookies are alphanumeric identifiers that are transferred to your computer's hard drive from your web browser to recognise your preferences and to tailor content to you.

The cookies do not contain your Customer Data but only behavioural data which is entirely anonymous. Please refer to your browsers documentation to check if cookies have been enabled on your computer or to request not to receive cookies.

Information and procedures regarding cookie handling are provided by the respective browsers documentation within the browser itself by clicking on "help" and performing a search on "cookies".

In order to improve online experience, Tradewinds may track online behaviour or clickstream data to advance your use of our web pages and track referrals from other websites. Such data will not be stored to your customer record, and will only be aggregated for statistical analysis.

Links

Our web site may provide you with links to other web sites for your convenience and information. Whilst Tradewinds will protect your Customer Data on Tradewinds' web site, we cannot control the policies of other sites we may link to, or the use of any Customer Data you may share with them.

Please note that our Privacy Policy statement does not cover these other websites, and Tradewinds would recommend that you are apprised of their specific policies.

Minors

Tradewinds cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided us with Customer Data without parental or guardian consent, the parent or guardian should contact us (please refer to "Contact Us") to remove the relevant customer data and unsubscribe them.

Contact us

If you have comments or questions about this Privacy Policy statement, please contact Tradewinds in writing at the address below referencing "Privacy Policy"

Manager Commercial
Tradewinds Tours and Travel
3 Tampines Central 1,
#02-03, Abacus Plaza,
Singapore 529540

Or email sia_holidays@singaporeair.com.sg referencing: Privacy Policy

Updates to the Privacy Policy
Tradewinds may, at its sole and absolute discretion, amend this Privacy Policy from time to time without prior notice to you. The updated versions will be posted on the Tradewinds web site and date stamped so that you are aware of when the Privacy Policy was last updated.

Last reviewed : 1 July 2011