II. RESERVATION QUERIES
1. What
is the difference between Packages and Hotel bookings?
Packages are free-and-easy holidays that include a minimum of 2 night’s
hotel accommodation and seat-in-coach airport transfers. Seat-in-coach
transfer refers to a regular
scheduled coach transfer, which does not operate
on an exclusive or private basis.
If you would like the
flexibility of building holiday itineraries by combining other optional
services like transfers and sightseeing tours to create a full and
personalized travel
experience, you may book a hotel through our Hotel
search engine.
2. Where
can I find the Booking Terms & Conditions?
Please click on the ‘Terms & Conditions’ on our footer to review our
general terms and conditions. You will also have an option to review our
terms and conditions prior to
confirming your payment. Specific
conditions regarding cancellation or other restrictions will be reflected
to you during the booking process if they apply for the service, hotel
or
package you have selected.
3. Where
can I find flight information for packages?
If the package offered includes airfare, flight details will be shown in
the package summary. For more updated flight information, please refer to
http://www.singaporeair.com.
4. Why am I charged airfares
which may be different from the advertised or listed price?
Airfares vary depending on the fares available for booking for the flight
and date combination requested. Our packages are based on the best
available fares on the flights
recommended. However, airfares may rise if
the lower airfares are sold out on the flights in question. For routes
with multiple flight options, airfares may also vary depending
on the
flight selected. Please note that generally, packaged airfares do not
quality for air miles.
5. Are
single travelers allowed to book the packages?
Our package prices are per person based on double occupancy (an industry
standard). All prices for air ticket and hotel packages are quoted for a
minimum of two passengers
who are to travel together throughout the
entire journey. However, we do not restrict bookings made by single
travelers and will be happy to quote you price on a single
occupancy
basis. For such bookings, please email us at sia_holidays@singaporeair.com.sg.
6. What
is the child policy?
Where airfares are concerned, if there is only one paying adult, a
maximum of 2 children is entitled for child fares. The third child will
have to pay an adult fare, unless there is
an accompanying adult.
Tickets for children must be
bought together with an adult ticket, where the traveling adult is at
least 18 years of age. Children are eligible for special fares if between
the ages
of 2 through 11 on the date of departure. A booking made before
a child?s 12th birthday, for departure on or after this day, will no
longer be eligible for the child fare.
As for hotel accommodation,
child policies vary depending on the property. Please refer to the hotel
information for the property you would like to book for further details.
7. How
do I know if my booking is confirmed?
You will receive an email notification on the Booking Status containing
your Booking Reference.
8. What
is an electronic ticket or e-ticket?
Electronic tickets are stored within the airlines reservation system
rather than printed on a paper copy. This service is similar to the
traditional paper ticket process, but eliminates
the time and hassle
associated with purchasing or exchanging a paper ticket.
9. My
flight booking involves an electronic ticket. What documents do I need to
present upon check in?
When you arrive at the airline check-in desk you will be required to
present the following items in order to receive your boarding pass:
1) An official form of
identification i.e. passport
2) Your e-ticket and relevant travel vouchers
3) The credit card used for payment
10. Is it necessary to reconfirm my booking with the hotel directly?
No. The travel voucher emailed by Tradewinds is sufficient. If you
require any further assistance, kindly contact us via email (please refer
to "Contact Us").
11. How
do I retrieve my booking to check my booking records?
Please sign-in to our website. Once successfully signed in, you will see
a "My Booking" tab on the top bar. Click on the tab to retrieve
your bookings.
12. Can
I make an amendment or cancellation through the website?
If you would like to amend or cancel your booking, please email us at sia_holidays@singaporeair.com.sg.
Amendments and cancellations are subject to the rules of the fare that
you have purchased.
